BRAND EXPERIENCE & CUSTOMER JOURNEY DESIGN


CUSTOMER JOURNEY IS NON-LINEAR AND OVER A PERIOD OF TIME. FAR FROM TIMID CAN HELP YOU DESIGN YOUR CUSTOMER JOURENY

Far from ordinary customer driven experiences.

You want higher quality traffic. Audiences want immersive experiences. Far From Timid helps our clients with new thinking, imaginative marketing, expertise in advance technology and by taking their customers on a superior journey, leading to a quicker sales conversion. This requires foresight and planning, while maintaining the readiness to spontaneously adapt to changing circumstances at a split second’s notice.

What You See Isn’t What They See

Hundreds or your assets (social, video, blogs, paid/display, web pages) live across the digital ecosystem, but how you imagine your customer is experiencing your brand and how they actually experience it is another story.

Developing your marketing in a truly customer-centric way means creating unified brand and performance customer experiences that amplify a single voice of the brand, and a frictionless 360 digital experience for every 360 user persona. Companies that put the customer at the heart of the organization enjoy 1.6x higher brand awareness, 1.5x higher employee satisfaction, and 1.9x higher average order value.3 

All Marketing Is Performance Marketing

Only 30% of companies are implementing the omnichannel experiences that Web 3 requires, choosing to focus their marketing dollars on advertising, sending customers blindly to homepages versus well designed customer journeys, despite that 65% of buyers find a positive experience with a brand to be more influential than great advertising. 1

By integrating long-tail brand awareness and short-term performance marketing campaigns and content across social, web, email, TV, IRL events, our seamless journeys build brand trust, increase conversions, and nurture community.

Learn how we can deliver higher conversion and higher quality leads for your brand, short term and long term. Book a 30-minute WYSIWTS Brand Audit

See how we built customer journeys for IBM

RELEVANT CAPABILITIES
The WYSIWTS Brand Audit
Zero-Waste Marketing
Multi-format Content & Creative at Scale

RELEVANT CASE STUDIES
University of Phoenix programs its brand into culture
IBM revives its 1935 Magazine THINK as a global content platform
Marriott moves from hotel company to travel company

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